Privacy Policy

At 33gibor (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal and business information you share with us when using 33gibor.ai, our client portal, and our digital services (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding your data.

1. Information We Collect

• Account & Registration Information: When you create an account, we collect your name, email address, and password (which is securely hashed using bcrypt and never stored in plain text).
• Payment & Billing Data: All credit/debit card transactions are processed directly by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. 33gibor never sees, processes, or stores your full credit card number or CVV security code. We only store your Stripe Customer ID, payment method brand (e.g., Visa, Mastercard), the last four digits of your card, and subscription status for billing management.
• Checkout & Consent Records: When you subscribe to a plan, we record the date, timestamp, IP address, and selected billing cycle as electronic verification of your acceptance of our Terms of Service and automatic renewal terms.
• Contact & Support Submissions: When you fill out our public contact form or submit a ticket through the Client Portal Support tab, we collect your name, email address, phone number, company name, website URL, service interest, and message content.
• Security & Technical Logs: We automatically collect technical metadata necessary to secure our platform, including IP addresses, browser user-agent strings, session identifiers, and two-factor authentication (2FA) verification timestamps.

2. How We Use Your Information

We use the information we collect strictly for legitimate business purposes, including to:

• Provision, configure, and maintain your websites, CRM workspace, automations, digital phone lines, and AI receptionist tools;
• Process recurring subscription payments, issue invoices, and send transactional billing notifications (such as welcome emails, payment receipts, payment failure alerts, and cancellation confirmations);
• Provide customer support, respond to inquiries, and troubleshoot technical issues;
• Protect the security and integrity of our platform against fraud, bots, and unauthorized access; and
• Comply with applicable legal, tax, and financial reporting obligations.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share data only with trusted service providers essential to delivering our Services:

• Stripe, Inc.: For secure payment processing, recurring subscription management, and fraud prevention.
• CRM & Cloud Infrastructure Providers: Such as GoHighLevel and our cloud hosting/email delivery providers, strictly to host your websites, provision your dedicated CRM sub-account, and deliver transactional emails.
• Legal Compliance: When required by law, subpoena, court order, or financial institution inquiry (such as resolving a billing dispute).

4. Data Security & Retention

We implement industry-standard technical and organizational safeguards to protect your data, including TLS/HTTPS encryption in transit, encrypted session cookies, bcrypt password hashing, encrypted TOTP two-factor authentication secrets, rate limiting, and strict HTTP security headers. We retain account and billing records for the duration of your active account and as required by applicable tax, accounting, and payment network regulations.

5. Cookies & Session Technologies

Our platform uses essential first-party cookies required for authentication, session security, and Cross-Site Request Forgery (CSRF) protection, as well as Stripe security cookies during the checkout flow to prevent fraudulent transactions.

6. Your Privacy Rights & Choices

Depending on your jurisdiction (including U.S. state privacy laws and international regulations), you have the right to:

• Access & Update: View and update your account name, email address, and password at any time from your Account Profile.
• Manage Billing Data: Update your payment methods and view billing history via your Billing Dashboard.
• Account & Data Deletion: Delete your account directly from your Profile settings or contact us to request access to or deletion of your personal data (subject to mandatory financial record-keeping requirements).

7. Contact Us Regarding Privacy

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: support@33gibor.ai or info@33gibor.ai
• Phone: +1 (689) 207-0079